Shipping Updates

We have created a Brexit Advice and COVID Advice pages to keep you informed about any potential effects of those events on your shipping.

Which countries do you ship to?

We ship internationally all over the world. If your country is not on our list of destinations at Checkout then please do email us to confirm.

How quickly do you ship?

If we have the products in stock then we will endeavour to dispatch within 2 working days of receipt of order but we usually dispatch the same day for orders received before 12pm (GMT).

Which shipping services are available?

We use Royal Mail, ParcelForce and UPS for the majority of our shipping. We may use other couriers for some deliveries.

How long does shipping take to arrive?

Below is a list of the main shipping options available and their delivery times. These times are from the date of dispatch (not the date of order) and are estimates provided by the shipping services. The number of days quoted is working days and do not include weekends.

UK Europe US & Canada Rest of World
Economy
not tracked
1 - 2
business days
3 - 5
business days
-
not available
-
not available
Standard
tracked
1
business days
2 - 5
business days
5 - 7
business days
7 - 9
business days
Express
tracked
1
business days
1 - 2
business days
2 - 3
business days
2 - 5
business days
Express Plus
tracked
1
business days
1
business days
1 - 2
business days
2 - 4
business days

Should I pick an untracked service?

Tracked delivery allows us to follow your products to figure out what may cause delays. We strongly advise all clients to use tracked delivery for their peace of mind and we may eventually remove the option for non-tracked delivery. If you do select non-tracked delivery then there is nothing that we can do to find out the status of your delivery. 

Please note that we will not refund you in case your parcel is lost in transit using an untracked service.

Why is non-tracked delivery unavailable for PayPal?

PayPal includes buyer protection as standard and in order to meet these requirements, we have to send the orders through tracked delivery.

What are your shipping costs?

This depends on where you are and the size and weight of the order. You will be given all the prices clearly at checkout after this has been calculated by the system.

We do not make any profit on shipping at all and we are constantly negotiating to get the best shipping rates for you whilst maintaining the quality of service.

Do you offer free shipping if I spend over a certain amount?

We would suggest that if a seller can offer free shipping continuously then they are factoring this into the prices of their tea and essentially overcharging for their products. This is accepted practice for online stores but since we have a retail shop too we have to maintain consistent pricing in our shop and online.

In order to set fair pricing for our producers and our clients, we price our teas appropriately. This does not allow us to include free shipping as standard but sometimes we will give special offers so stay up to date by subscribing to our newsletter and social media pages.

What about sales tax and customs charges?

Depending on the country, the package may be stopped at customs. This can lead to delays in delivery and may result in sales tax and customs charges. For all of our EU, US and international clients, you will not be charged any sales tax when purchasing from us (so you would be paying less than if you are in the UK) but your country may subsequently add sales tax according to local rates. Tea is often a reduced rate of sales tax in many countries so it should not be much extra. Teaware may be charged at the normal rate of sales tax in your country.

Customs charges should not be applied to any EU clients due to the Free Trade Agreement with the UK. International clients outside of the UK and EU may have to pay customs duties - these are often zero or very low rates for tea. The rates vary for teaware. It is possible that your local country and shippers will charge a brokerage charge for collecting any duties or sales tax.

We cannot be responsible for paying any sales tax or customs charges and we cannot accept returns due to refusal to pay sales tax, brokerage or customs charges. We are happy to help if you have any questions about any charges.

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