Which countries do you ship to?
We ship internationally all over the world. If your country is not on our list of destinations at Checkout then please do email us to confirm.
Note: We are currently unable to ship to Ukraine and Russian Federation.
How quickly do you ship?
If we have the products in stock then we will endeavour to dispatch within 2 working days of receipt of order but we usually dispatch the same day for orders received before 12pm (GMT).
Which shipping services are available?
We use Royal Mail, ParcelForce and UPS for the majority of our shipping. We may use other couriers for some deliveries.
How long does shipping take to arrive?
Below is a list of the main shipping options available and their delivery times. These times are from the date of dispatch (not the date of order) and are estimates provided by the shipping services. The number of days quoted is working days and do not include weekends.
| UK | Europe | US & Canada | Rest of World | |
|---|---|---|---|---|
| Economy not tracked |
2 - 5 business days |
5 - 10 business days |
7 - 14 business days |
10 - 14 business days |
| Standard tracked |
1 - 3 business days |
4 - 10 business days |
7 - 14 business days |
9 - 14 business days |
| Express tracked |
1 - 2 business days |
3 - 5 business days |
3 - 5 business days |
5 - 7 business days |
Should I pick an untracked service?
We advise you not to! Tracked delivery allows us to follow your products to figure out what may cause delays. We strongly advise all clients to use tracked delivery for their peace of mind and we may eventually remove the option for non-tracked delivery. If you do select non-tracked delivery then there is nothing that we can do to find out the status of your delivery.
Please note that we will not refund you in case your parcel is lost in transit using an untracked service. If the parcel is returned to us then you will have the option to resend but you will be asked to pay for re-shipping.
Why is non-tracked delivery unavailable for PayPal?
PayPal includes buyer protection as standard and in order to meet these requirements, we have to send the orders through tracked delivery.
What are your shipping costs?
This depends on where you are and the size and weight of the order. You will be given all the prices clearly at checkout after this has been calculated by the system.
We do not make any profit on shipping at all and we are constantly negotiating to get the best shipping rates for you whilst maintaining the quality of service.
Do you offer free shipping if I spend over a certain amount?
Yes! We offer Free Tracked Worldwide Shipping for all clients, whose carts meet the qualifying criteria. For more details visit our Free Shipping page.
Why did my order arrive in different deliveries?
We want to save you money on shipping. Sometimes the size and weight of an order can only be sent by courier but if we split the order into 2-3 parcels then this allows you to choose cheaper shipping options at Checkout.
We have designed an intelligent Checkout that is always scanning for the possibility of splitting your order into multiple (maximum of 3) deliveries to get you the best rates.
What about sales tax, customs charges and other handling fees?
This depends on your country:
For UK and US clients
You will be charged the appropriate sales tax / tariff and should not incur any other fees.
For international clients outside of the EU
You will not be charged sales tax at Checkout. This means that you would be likely be paying less than if you are in the UK.
Every country has their own rules regarding charging local sales tax and customs charges. We ship hundreds of parcels every week internationally and, in our experience, the vast majority of international parcels do not incur any other fees. However, this is outside of our control and the package may be stopped at your local customs. This can lead to delays in delivery and may result in local sales tax, customs charges and handling fees.
Tea is often at a reduced rate of sales tax in many countries so any local sales tax should not be much extra. Teaware may be charged at the normal rate of sales tax in your country. Customs and handling fees depend on your country.
We cannot be responsible for paying any sales tax or customs charges and we cannot accept returns due to refusal to pay sales tax, brokerage or customs charges. We are happy to help if you have any questions about any charges.
For EU clients
EU clients have 2 options available when ordering – DDP or DDU. The system has been designed to automatically pick the best options for you.
DDP
DDP (Delivered Duty Paid) means that you are paying your local taxes at our Checkout and any other customs/handling charges are all taken care of so that you should not incur any other fees to receive your package.
DDP means that customs will hold your parcel to calculate the fees (which are then charged to us and not you).
Most European countries have DDP available through Standard European postal services. If DDP option is not available to your destination and/or your order, you will not see this option at checkout.
DDU
DDU (Delivered Duty Unpaid) means that we do not charge you any sales taxes or customs/handling fees at Checkout. Your local customs will determine fees chargeable and collects money from you. We strongly advise you to use DDP option when available.
If you choose a DDU service then we cannot be responsible for paying any sales tax or customs charges and we cannot accept returns due to refusal to pay sales tax, brokerage or customs charges. We are happy to help if you have any questions about any charges.
Tax on small parcels under 150 EUR
From 1 July 2026, the EU introduced a new €3 customs charge per product category to parcels valued below €150.
For example, if your parcel contains black tea and a teapot, these count as two different product categories. The total charge would therefore be €6.
If you choose our Delivered Duty Paid (DDP) service, we will take care of these charges on your behalf.
This €3 charge does not apply to orders valued above €150.
France
France applies an additional €2 levy per product category to parcels below €150. Together with the EU charge, customers in France will therefore pay €5 per product category.
How can I reduce these charges?
Ordering a larger quantity of tea in a single order may offer better value and reduce the relative cost of these charges. For orders above €150, the flat per-category charges described above do not apply, although standard customs duties and taxes are still payable.
